{"id":5218,"date":"2024-10-29T14:45:10","date_gmt":"2024-10-29T17:45:10","guid":{"rendered":"https:\/\/faq.uol.com.br\/uolhost\/como_abrir_uma_ouvidoria_\/"},"modified":"2025-04-29T11:09:18","modified_gmt":"2025-04-29T14:09:18","slug":"como-abrir-uma-ouvidoria","status":"publish","type":"post","link":"https:\/\/faq.uol.com.br\/uolhost\/content\/como-abrir-uma-ouvidoria\/","title":{"rendered":"Como abrir uma ouvidoria?"},"content":{"rendered":"<p><strong>1\u00b0 Passo:\u00a0<\/strong><\/p>\n<p>Acesse a p\u00e1gina do\u00a0<a href=\"https:\/\/sac.uol.com.br\/#\/\">UOL Sac<\/a>, role a barra at\u00e9 a coluna \u201c<strong>Atendimento<\/strong>\u201d e selecione o canal de ouvidoria\u00a0referente ao seu assunto;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7370 size-large\" src=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104110-1024x518.png\" alt=\"\" width=\"1024\" height=\"518\" srcset=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104110-1024x518.png 1024w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104110-300x152.png 300w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104110-768x389.png 768w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104110-1536x778.png 1536w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104110.png 1896w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\"><span style=\"color: #000000\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>2\u00b0 Passo<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>:<\/strong><\/span><\/span><\/p>\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\"><span style=\"color: #000000\"><span style=\"color: #666666\"><span style=\"font-size: 15.3333px;letter-spacing: 0.4px\">Fa\u00e7a Login na sua conta do Uol Host:<\/span><\/span><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7282 \" src=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2025\/04\/Captura-de-tela-2024-07-01-125146.png\" alt=\"\" width=\"885\" height=\"573\" srcset=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2025\/04\/Captura-de-tela-2024-07-01-125146.png 925w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2025\/04\/Captura-de-tela-2024-07-01-125146-300x194.png 300w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2025\/04\/Captura-de-tela-2024-07-01-125146-768x497.png 768w\" sizes=\"(max-width: 885px) 100vw, 885px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\"><span style=\"color: #000000\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>3\u00b0 Passo<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>:<\/strong><\/span><\/span><\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><span style=\"color: #000000\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Para abrir uma nova ouvidoria, voc\u00ea deve clicar no bot\u00e3o\u00a0<strong style=\"flex-shrink: 1\">&#8220;+Abrir Ouvidoria&#8221;<\/strong><strong>;<\/strong><\/span><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7371 size-large\" src=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104154-1024x514.png\" alt=\"\" width=\"1024\" height=\"514\" srcset=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104154-1024x514.png 1024w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104154-300x151.png 300w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104154-768x385.png 768w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104154-1536x771.png 1536w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104154.png 1897w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p class=\"MsoNormal\"><span style=\"color: #000000\"><span style=\"background-color: white;font-size: 11.5pt;letter-spacing: 0.3pt;line-height: 115%;color: #ff0000\"><strong>\u26a0\ufe0f Aten\u00e7\u00e3o<\/strong><\/span><span style=\"background-color: white;,sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt;line-height: 115%\"><strong>:\u00a0<\/strong><\/span><span style=\"background-color: white;float: none;,sans-serif;font-size: 11.5pt;letter-spacing: .3pt;line-height: 115%;text-align: start\">Caso apare\u00e7a a mensagem abaixo ap\u00f3s acessar seu cadastro, ainda n\u00e3o existe atendimento que possa ser tratado pela ouvidoria, assim sendo entre em contato com a\u00a0<\/span><a style=\"flex-shrink: 1;text-align: start;color: #000000\" href=\"https:\/\/sac.uol.com.br\/ajuda\/content\/como-faco-para-falar-com-a-central-de-atendimento-uol\" target=\"_blank\" rel=\"noopener\"><span style=\"background-color: white;,sans-serif;font-size: 11.5pt;letter-spacing: .3pt;line-height: 115%;text-decoration: none\">Central de Atendimento<\/span><\/a><span style=\"background-color: white;float: none;,sans-serif;font-size: 11.5pt;letter-spacing: .3pt;line-height: 115%;text-align: start\">\u00a0ou\u00a0<\/span><a style=\"flex-shrink: 1;text-align: start;color: #000000\" href=\"https:\/\/sac.uol.com.br\/#\/atendimento-online\" target=\"_blank\" rel=\"noopener\"><span style=\"background-color: white;,sans-serif;font-size: 11.5pt;letter-spacing: .3pt;line-height: 115%;text-decoration: none\">Chat<\/span><\/a><span style=\"background-color: white;float: none;,sans-serif;font-size: 11.5pt;letter-spacing: .3pt;line-height: 115%;text-align: start\">\u00a0para poder resolver seu problema.<\/span><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7372 size-large\" src=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104242-1024x619.png\" alt=\"\" width=\"1024\" height=\"619\" srcset=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104242-1024x619.png 1024w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104242-300x181.png 300w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104242-768x465.png 768w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/Captura-de-tela-2025-04-29-104242.png 1493w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\"><span style=\"color: #000000\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>4\u00b0 Passo<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>:<\/strong><\/span><\/span><\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><span style=\"color: #000000\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Na tela seguinte, selecione os campos\u00a0<\/span><span style=\",sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong style=\"flex-shrink: 1\">&#8220;<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>\u00c1rea<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong>&#8220;<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">\u00a0e\u00a0<\/span><span style=\",sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong style=\"flex-shrink: 1\">&#8220;<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>Produto<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong>&#8220;<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">, preencha seu telefone celular\/WhatsApp e escreva sua mensagem para a ouvidoria;<\/span><\/span><\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7373 size-full\" src=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/imagem4-como-entro-em-contato-com-a-ouvidoria-1718196781840_567x314.png\" alt=\"\" width=\"567\" height=\"314\" srcset=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/imagem4-como-entro-em-contato-com-a-ouvidoria-1718196781840_567x314.png 567w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/imagem4-como-entro-em-contato-com-a-ouvidoria-1718196781840_567x314-300x166.png 300w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><span style=\"float: none;font-size: 15px;font-style: normal;font-weight: 400;letter-spacing: 0.4px;text-align: start;text-indent: 0px;text-transform: none;color: #000000\">Se necess\u00e1rio, voc\u00ea tamb\u00e9m pode anexar evid\u00eancias do problema para complementar sua ouvidoria. Basta arrastar o arquivo para o campo indicado ou clicar sobre ele e localizar o arquivo em seu dispositivo.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7374 \" src=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/imagem5-como-entro-em-contato-com-a-ouvidoria-1718196981707_567x73.png\" alt=\"\" width=\"598\" height=\"77\" srcset=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/imagem5-como-entro-em-contato-com-a-ouvidoria-1718196981707_567x73.png 567w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/imagem5-como-entro-em-contato-com-a-ouvidoria-1718196981707_567x73-300x39.png 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><strong>5\u00b0 Passo:\u00a0<\/strong><\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><span style=\"color: #000000\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Ap\u00f3s preencher todas as informa\u00e7\u00f5es, basta clicar em\u00a0<\/span><span style=\",sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong style=\"flex-shrink: 1\">\u201c<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>Abrir Ouvidoria<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong>\u201d.\u00a0<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Se tudo estiver correto, voc\u00ea ver\u00e1 a mensagem abaixo:<\/span><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7375 \" src=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/imagem6-como-entro-em-contato-com-a-ouvidoria-1718196924617_567x87.png\" alt=\"\" width=\"626\" height=\"96\" srcset=\"https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/imagem6-como-entro-em-contato-com-a-ouvidoria-1718196924617_567x87.png 567w, https:\/\/faq.uol.com.br\/uolhost\/wp-content\/uploads\/sites\/2\/2024\/10\/imagem6-como-entro-em-contato-com-a-ouvidoria-1718196924617_567x87-300x46.png 300w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><span style=\"color: #000000\"><span style=\"background-color: white;,sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong>Pronto, sua ouvidoria foi aberta!<\/strong><\/span><span style=\"background-color: white;float: none;,sans-serif;font-size: 11.5pt;letter-spacing: .3pt;text-align: start\">\u00a0<\/span><\/span><\/p>\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\"><span style=\"color: #000000\"><span style=\"background-color: white;,sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Agora, <\/span><a style=\"color: #000000\" href=\"https:\/\/faq.uolhost.uol.com.br\/content\/como-acompanhar-minha-ouvidoria\" target=\"_blank\" rel=\"noopener\"><span style=\"background-color: white;,sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">clicando aqui<\/span><\/a><span style=\"background-color: white;,sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">, voc\u00ea saber\u00e1 como acompanhar o andamento e interagir com o nosso time por esse mesmo canal.\u00a0<\/span><\/span><\/p>\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\"><span style=\"color: #000000\"><span style=\"background-color: white;,sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Ah, e n\u00e3o se preocupe: qualquer novidade na sua ouvidoria ser\u00e1 notificada por e-mail, indicando o novo status.<\/span><\/span><\/p>\n<p class=\"MsoNormal\">\n","protected":false},"excerpt":{"rendered":"<p>1\u00b0 Passo:\u00a0 Acesse a p\u00e1gina do\u00a0UOL Sac, role a barra at\u00e9 a coluna \u201cAtendimento\u201d e selecione o canal de ouvidoria\u00a0referente ao seu assunto; &nbsp; &nbsp; 2\u00b0 Passo: Fa\u00e7a Login na sua conta do Uol Host: &nbsp; 3\u00b0 Passo: Para abrir uma nova ouvidoria, voc\u00ea deve clicar no bot\u00e3o\u00a0&#8220;+Abrir Ouvidoria&#8221;; &nbsp; \u26a0\ufe0f Aten\u00e7\u00e3o:\u00a0Caso apare\u00e7a a mensagem [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"article_uolhost","format":"standard","meta":{"footnotes":""},"categories":[322],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como abrir uma ouvidoria? 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