{"id":5219,"date":"2024-10-29T14:45:10","date_gmt":"2024-10-29T17:45:10","guid":{"rendered":"https:\/\/faq.uol.com.br\/uolhost\/como_acompanhar_minha_ouvidoria\/"},"modified":"2024-12-03T19:31:30","modified_gmt":"2024-12-03T22:31:30","slug":"como-acompanhar-minha-ouvidoria","status":"publish","type":"post","link":"https:\/\/faq.uol.com.br\/uolhost\/content\/como-acompanhar-minha-ouvidoria\/","title":{"rendered":"Como acompanhar minha ouvidoria"},"content":{"rendered":"<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\">\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>1\u00ba Passo<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>:\u00a0<\/strong><\/span><\/span><\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm 0cm 12.0pt;text-align: start\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Ao acessar o portal da Ouvidoria, voc\u00ea ver\u00e1 o hist\u00f3rico de todas as suas ouvidorias. Enquanto a ouvidoria estiver aberta, ser\u00e1 exibido um bot\u00e3o de edi\u00e7\u00e3o (representado por um l\u00e1pis).<\/span><\/span><\/p>\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm 0cm 12.0pt\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">\u00a0<\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Caso a ouvidoria j\u00e1 esteja encerrada, ser\u00e1 exibido o bot\u00e3o de visualiza\u00e7\u00e3o (representado por um olho).\u00a0<\/span><\/span><\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong style=\"flex-shrink: 1\">Importante<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong>:<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">\u00a0Voc\u00ea pode interagir em uma ouvidoria enquanto ela estiver em aberto e j\u00e1 houver alguma resposta do nosso time.<\/span><\/span><\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><img decoding=\"async\" style=\"width: 68.32%\" src=\"https:\/\/static-or02.inbenta.com\/1e97769f3b041846e69e3ebc1eedf259dbf271d0bb23cd2651d9c05b732d8c56\/image_1719938931776.png\" \/><\/span><\/span><\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\">\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\">\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>2\u00ba Passo<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>:<\/strong><\/span><\/span><\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Ap\u00f3s clicar sobre a ouvidoria em aberto. Voc\u00ea ser\u00e1 direcionado para a tela com o resumo da sua ouvidoria.\u00a0<\/span><\/span><\/p>\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Voc\u00ea pode preencher as informa\u00e7\u00f5es adicionais no campo de texto dispon\u00edvel para resposta e, depois, clicar em\u00a0<\/span><span style=\",sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong style=\"flex-shrink: 1\">&#8220;<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>Responder<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong>&#8220;;<\/strong><\/span><\/span><\/p>\n<figure class=\"image\" style=\"width: 82.46%\"><img decoding=\"async\" style=\"width: 82.46%\" src=\"https:\/\/static-or02.inbenta.com\/1e97769f3b041846e69e3ebc1eedf259dbf271d0bb23cd2651d9c05b732d8c56\/image_1719938963101.png\" \/><\/figure>\n<p>&nbsp;<\/p>\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong>Pronto,<\/strong> a sua ouvidoria foi respondida!<\/span><\/span><\/p>\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\">\n<p style=\"background-color: white;line-height: 18.0pt;margin: 0cm\">\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><strong style=\"flex-shrink: 1\">Importante<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;font-weight: normal;letter-spacing: .3pt\"><strong>:\u00a0<\/strong><\/span><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\">Caso voc\u00ea tente interagir na ouvidoria antes de uma resposta do nosso time, voc\u00ea ver\u00e1 a seguinte mensagem:<\/span><\/span><\/p>\n<p style=\"background-color: white;flex-shrink: 1;line-height: 18.0pt;margin: 0cm;text-align: start\"><span style=\"color: #666666\"><span style=\",sans-serif;font-size: 11.5pt;letter-spacing: .3pt\"><img decoding=\"async\" style=\"width: 90.96%\" src=\"https:\/\/static-or02.inbenta.com\/1e97769f3b041846e69e3ebc1eedf259dbf271d0bb23cd2651d9c05b732d8c56\/image_1719939019223.png\" \/><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1\u00ba Passo:\u00a0 Ao acessar o portal da Ouvidoria, voc\u00ea ver\u00e1 o hist\u00f3rico de todas as suas ouvidorias. Enquanto a ouvidoria estiver aberta, ser\u00e1 exibido um bot\u00e3o de edi\u00e7\u00e3o (representado por um l\u00e1pis). \u00a0Caso a ouvidoria j\u00e1 esteja encerrada, ser\u00e1 exibido o bot\u00e3o de visualiza\u00e7\u00e3o (representado por um olho).\u00a0 Importante:\u00a0Voc\u00ea pode interagir em uma ouvidoria enquanto [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"article_uolhost","format":"standard","meta":{"footnotes":""},"categories":[322],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como acompanhar minha ouvidoria - FAQ UOL Host<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faq.uol.com.br\/uolhost\/content\/como-acompanhar-minha-ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como acompanhar minha ouvidoria - FAQ UOL Host\" \/>\n<meta property=\"og:description\" content=\"1\u00ba Passo:\u00a0 Ao acessar o portal da Ouvidoria, voc\u00ea ver\u00e1 o hist\u00f3rico de todas as suas ouvidorias. 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